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Attracting Perfect Customers: The Power of Strategic Synchronicity Attracting Perfect Customers: The Power of Strategic Synchronicity

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Best Practices in Customer Service Best Practices in Customer Service

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Customer Service over the Phone: Techniques and Technology for Handling Customers over the Phone Customer Service over the Phone: Techniques and Technology for Handling Customers over the Phone

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Delivering Knock Your Socks Off Service Delivering Knock Your Socks Off Service

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Emotional Value: Creating Strong Bonds With Your Customers Emotional Value: Creating Strong Bonds With Your Customers

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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Cutomer's Expectation Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Cutomer's Expectation

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Knock Your Socks Off Service Recovery Knock Your Socks Off Service Recovery

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Managing Customer Value: Creating Quality and Service That Customers Can See Managing Customer Value: Creating Quality and Service That Customers Can See

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Planting Flowers, Pulling Weeds: Identifying Your Most Profitable Customers to Ensure a Lifetime of Growth Planting Flowers, Pulling Weeds: Identifying Your Most Profitable Customers to Ensure a Lifetime of Growth

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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

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Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service

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The Complete Guide to Customer Support The Complete Guide to Customer Support

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BE OUR GUEST BE OUR GUEST

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Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison

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Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service

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Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

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Clued in: How to Create Customer Experiences So They Will Come Back Again and Again Clued in: How to Create Customer Experiences So They Will Come Back Again and Again

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Connecting to Customers: Strategies and Solutions for Growing Your Business Online Connecting to Customers: Strategies and Solutions for Growing Your Business Online

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Guanxi: Relationship Marketing in a Chinese Context Guanxi: Relationship Marketing in a Chinese Context

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results 1ST Edition Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results 1ST Edition

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Making the Client Connection: Maximizing the Power of Your Personality, Presentations, and Presence Making the Client Connection: Maximizing the Power of Your Personality, Presentations, and Presence

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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life 2nd Edition Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life 2nd Edition

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ROI Selling: Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle ROI Selling: Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle

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SCORING POINTS SCORING POINTS

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Strategic Customer Planning Strategic Customer Planning

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